Please find below details for returns of purchases made online or over the phone.

We want you to be completely satisfied, but given the varied nature of the items we sell, there isn’t one set of return instructions we can give, so if you are not satisfied with your purchase for any reason, in the first instance please contact the customer service team on 01580 201 092 or the email below and we will advise on the best course of action.

Damaged Items:

All deliveries should be checked by the buyer at the point of delivery.  Any damage should be signed for as such and if necessary delivery refused.  Notification must be made to the seller as soon as possible and within 3 days

PLEASE DO NOT RETURN DAMAGED ITEMS BEFORE MAKING CONTACT WITH US. IF YOU CAN EMAIL US A DIGITAL PHOTOGRAPH OF THE DAMAGE AND/OR ANY PARCEL DAMAGE THIS MAY HELP SPEED UP THE PROCESS.

Unwanted Items:

Please note that if you intend to return an unwanted item for a refund, then you must let us know in writing within 7 days of receipt and then return the item to us without undue delay and in any event no later than 7 days after the day on which you informed us of the cancellation. This is at your own expense and it is your responsibility to take reasonable care in the return of the goods, in the original packaging. It is wise to obtain proof of posting. In instances where items have been delivered on our own van we will contact you to discuss the return options.

Provided the item is returned to us in a sellable condition you will then be offered a refund less a 20% restocking fee.

If you are intending to return an item and replace with an alternative item, a 15% restocking fee will apply. 

If the items are too large to take to a post office, we can offer a collection service from your home, you will need to print a label at home and the charges here do vary (from £34) so call for further information.

Please note that your right to return Products does NOT apply to Products that fall into the following categories:

• Goods made to your specification (for example custom finishes and custom sizes, and all bespoke items.)

Returns should be made in the original, undamaged packaging, and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale by us. Please note that we do not typically sell off goods damaged in this way and therefore in the event of packaging that is essential to the product presentation or delivery, the percentage reduction could be significant (although no larger than replacement packaging if available to us). It is essential that you take reasonable care in the return of the goods. The cost of returning the unwanted items remains with the customer. If you are in any doubt please call us for advice.

Returns address: Capital Garden Products Ltd, Stonehouse Farm, Merriments Lane, Hurst Green, East Sussex, TN19 7RD.

Please note that we cannot take  returns at this address without prior appointment.

EMAIL:  sales@capital-garden.com

These instructions do not affect your statutory rights but are designed to make the process as simple as possible for all.

For purchases made in our showroom:

Please call the office on 01580 201 092 or call in with the goods and your proof of purchase. Please note that returns for items bought in the shop are treated differently to ‘distance’ purchases as the goods can obviously be inspected in store before purchase. If you are not sure about an item (for fit/colour etc) then please let us know before purchase so we are aware the product might be returned. If an item is unwanted and in our opinion capable of being resold within a 28 days period, then we may offer you a credit note against a future purchase, however this will depend on the item and the season.